1. Production & Processing Time

All Vespengelo artworks are custom handmade museum‑grade trinity silicone sculptures. Standard production time is 15–25 business days. Custom orders may require extended timelines.

Delivery timeline starts AFTER production completion and quality inspection.

2. Secure Art Packaging

Every sculpture is packed with professional museum‑grade shockproof, moisture‑proof, and anti‑collision materials to ensure safe global delivery.

Full protective packaging includes custom foam casing, hard outer box, and fragile art handling labels.

3. Shipping Carriers & Tracking

We use premium international courier services for all art deliveries. A valid tracking number will be sent to your registered email once shipped.

You may monitor delivery status in real time through our global shipping partner system.

4. Global Delivery Regions & Time

North America: 7–14 business days

UK & Europe: 7–14 business days

Japan, Korea, Singapore: 6–10 business days

Southeast Asia: 10–16 business days

Worldwide: 10–16 business days

5. Customs, Taxes & Duties

Import duties, taxes, and customs fees are the responsibility of the receiver and vary by country/region. These charges are not included in product or shipping fees.

6. Delivery Issues & Support

Contact us within 48 hours if you experience delayed delivery, missing package, or shipping damage with clear photos/videos.

Vespengelo Global Logistics Team
Email: vip@vespengelo.com
Service: Worldwide Collector Support